You can delete your SRN Plus account yourself, at any time, from inside the app. It takes a few seconds and is permanent. You don’t need to contact us.
Delete it in the app
- Open SRN Plus and sign in.
- Go to Account.
- In the Account section, tap Delete my account.
- Read the confirmation and tap Delete.
Your account is deleted straight away, you are signed out on every device, and the app returns to the sign-in screen.
Can’t open the app?
Email support@srn.co.nz from the email address you sign in with and ask us to delete your SRN Plus account. We’ll confirm once it’s done.
What is deleted
- Your SRN Plus sign-in and the email address it uses
- Your name and profile photo in the app
- Every active session on every device
- Your notification registrations, so we can no longer send you push notifications
This is a deletion, not a pause. You can sign up again later with the same email, as a new account.
What SRN must keep
If you are, or were, a client of SRN Partners, deleting the app account does not delete the firm’s own records of the work we did for you. New Zealand tax and anti-money-laundering law (the Tax Administration Act 1994 and the AML/CFT Act 2009) requires us to keep them. These include tax returns and accounts we prepared, invoices, identity verification records, and the messages and documents exchanged about your work.
Accounting and tax records are generally kept for seven years, and identity verification records for at least five years after our relationship ends. They are held securely, are no longer linked to an app sign-in, and are deleted when the legal retention period ends. See our Privacy Policy for more.
Questions
Email support@srn.co.nz or call 0800 28 28 08.