SRN Plus is New Zealand’s first app-based Chartered Accountants, built by partners of SRN Partners. If you’re having trouble signing in, or something in the app isn’t working as expected, get in touch and we’ll sort it out.
Contact us
If you’re already with us, the fastest route is to message your team directly from the app — Messages goes to the people who look after you, by name.
Common questions
I didn’t get my sign-in code
Codes are sent to the email address we have on file for you and can take a minute to arrive. Check your spam or junk folder. If you request several codes, use the most recent one — older codes stop working. Still stuck? Email support@srn.co.nz.
It says my account isn’t ready
Access to SRN Plus is approved by your accountant. If you’ve just signed in for the first time, your access may still be pending approval. We’ll let you know as soon as you’re in.
I’m not a client yet — can I use the app?
The app comes with the service, so it starts once you’re with us. To get started, call 0800 28 28 08 or email support@srn.co.nz — and remember, pay for year one and year two is free.
Something on a job needs me — what do I do?
Open the job and you’ll see exactly what’s being asked, at which step. Reply in the conversation under the job’s progress line, attach a file if you need to, and the person doing the work sees it straight away.
Can I get Xero through SRN?
Yes — SRN is a Xero Platinum Partner, so subscribing through us is 10% cheaper than retail and set up by the team that does your accounts. Tap Talk to the team on the app’s Home screen, or email us.
How is my information protected?
See our Privacy Policy for how we collect, use, and protect your information. In short: encrypted, stored in Australia, and scoped so you only ever see your own records.